Quality Inn St Robert - Ft Leonard Wood

Rating: ⭐⭐ I recently stayed at Quality Inn St. Robert - Ft. Leonard Wood on November 27th, 2024, and unfortunately, my experience was disappointing. Check-in was subpar, and I was shocked to find out that the pool was closed. This was heartbreaking for my children, as the pool was a major reason we chose this hotel. To make matters worse, a sign on the pool door indicated it was supposed to be fixed by November 12th. We even spent an additional $30 specifically for the pool amenities, which were unavailable. The issues didn’t stop there—there was mold in the bathtub, and there was no warm water for a shower. When I addressed the staff about no hot water, there was no urgency except we will send maintenance. These are basic expectations for a comfortable stay, and it was disappointing they weren’t met. I was told a general manager was going to be available at checkout. They were not available so I was told I would receive a call No phone call has been completed. The only redeeming part of our stay was the breakfast and the friendly breakfast staff. However, I hope management addresses these concerns and improves communication and maintenance moving forward. At this time, I wouldn’t recommend this hotel for small families or newlyweds. No elevator available. Key not functional for side doors. This version balances clarity with professionalism while emphasizing the key issues.

The room is comfortable and clean. The TV didn't work (cable was out?), which was more than a little frustrating. The desk clerk was not terribly friendly. Didn't even look at us when we came in and seemed generally unhappy But she did her job well enough.